Overview
At BioForge Peptides, we are committed to supplying the highest quality research-grade compounds. Due to the nature of our products — research chemicals subject to strict sterility and chain-of-custody standards — our refund and return policy is necessarily more limited than a standard retail store.
All products sold by BioForge Peptides are intended strictly for in vitro and in vivo laboratory research use only and are not for human consumption. By placing an order, you confirm that you have read and agree to this policy in its entirety.
Because our research compounds cannot be re-certified for purity or sterility once they leave our custody, we are unable to accept returns or issue refunds for opened, used, or unsealed products under any circumstances.
Refund Eligibility
BioForge Peptides will consider a refund or replacement in the following circumstances:
| Situation | Outcome | Window |
|---|---|---|
| Wrong item shipped (our error) | Full Refund / Reship | 30 days from delivery |
| Item arrived visibly damaged in transit | Full Refund / Reship | 72 hours of delivery |
| Order lost by carrier (confirmed non-delivery) | Full Reship | Report within 30 days |
| Significant quality / purity discrepancy (with evidence) | Case by Case | 14 days from delivery |
| Unopened, sealed product — order error by customer | Store Credit Only | 14 days from delivery |
| Opened or used product | Not Eligible | — |
| Change of mind / no longer needed | Not Eligible | — |
Every BioForge order is photographed, weighed, and verified before dispatch. Each shipment includes a Certificate of Analysis (COA) confirming HPLC-verified purity of ≥99%. If you believe there is a quality issue, we take this seriously and will investigate promptly.
Non-Refundable Situations
The following situations are explicitly excluded from our refund policy. Please review carefully before placing your order:
• Any opened, unsealed, or used product
• Products returned without prior written approval from our support team
• Products damaged due to improper storage or handling after delivery
• Orders where the carrier confirms successful delivery ("delivered" status)
• Requests made more than 30 days after the confirmed delivery date
• Orders placed using an incorrect shipping address provided by the customer
• Customs seizures or delays for international orders
• Dissatisfaction with research outcomes — we do not guarantee research results
All sales are considered final once payment is processed. We strongly encourage all customers to verify their order details, including product selection, quantities, and shipping address, before completing checkout.
Damaged or Incorrect Orders
If your order arrives damaged or contains the wrong product, you must contact us within 72 hours of delivery. To process your claim, we require the following documentation:
• Clear photographs of the outer packaging showing any damage
• Clear photographs of the inner packaging and product label(s)
• A photograph of the product itself, including the vial and any visible damage
• Your order number and the email address used at checkout
Once we have reviewed and verified your documentation, we will issue either a full replacement shipment or a full refund to your original payment method at our discretion. Claims submitted without the required documentation or outside the 72-hour window will not be eligible for resolution.
How to Request a Refund
To initiate a refund or replacement claim, follow these steps:
Contact Support
Email us at [email protected] with the subject line "Refund Request — Order #[your order number]". Do not return any product before receiving written approval.
Provide Documentation
Include your order number, a description of the issue, and all required photographs (see Section 04 for damaged items). The more detail you provide, the faster we can process your claim.
Await Review
Our team will review your claim within 2–3 business days and respond with a determination. We may request additional information or photographs during this process.
Return (If Required)
If a return is approved, we will provide a return authorization number and instructions. Products returned without authorization will not be accepted and no refund will be issued.
Refund or Replacement Issued
Approved refunds are credited to your original payment method. Replacements are shipped within 2 business days of approval. You will receive a tracking number via email.
Processing Timeline
Once a refund has been approved, please allow the following timeframes:
| Stage | Timeframe |
|---|---|
| Initial claim review | 2–3 business days |
| Return inspection (if applicable) | 2–3 business days after receipt |
| Refund issued to payment method | 1–2 business days after approval |
| Refund visible in your account (credit card / bank) | 3–10 business days (varies by bank) |
| Replacement shipment dispatched | Within 2 business days of approval |
If you have not received your refund within 10 business days of approval, please first check with your bank or card issuer, as processing times vary. If the issue persists, contact us at [email protected].
Return Shipping
If a return is authorized by our team:
• BioForge Peptides will cover return shipping costs only in cases where we shipped the wrong item or the product was damaged in transit.
• For all other approved returns (e.g., unopened product — customer error), the customer is responsible for return shipping costs.
• All returns must be sent using a trackable shipping service. BioForge Peptides is not responsible for items lost or damaged in return transit.
• Products must be returned in their original, sealed packaging with the COA included.
Do not ship any product back to us without a return authorization number. Unauthorized returns will be rejected and returned to the sender at their expense.
Chargebacks
We understand that disputes can arise, and we always encourage customers to contact our support team first — we are committed to resolving issues fairly and promptly.
Initiating a chargeback without first contacting BioForge Peptides and allowing us a reasonable opportunity to resolve the dispute is a violation of this agreement.
In the event of an unwarranted chargeback, we will submit comprehensive documentation to the payment processor — including order confirmations, shipping records, delivery confirmations, product photographs, COAs, and a copy of this policy — to contest the claim.
Accounts associated with fraudulent chargebacks will be permanently banned from future purchases.
If you have a genuine concern about your order, please email us at [email protected] before initiating a dispute with your bank. In most cases we can resolve the issue faster than a formal chargeback process.
Contact Us
Our support team is available Monday through Friday, 9AM–5PM EST. We aim to respond to all inquiries within one business day.
Get in Touch
Have a question about your order or this policy? We're here to help.
All products sold by BioForge Peptides are for in vitro and in vivo laboratory research u